Warranty

 

For Your Peace of Mind

 

As part of our dedication to customer satisfaction, we offer a complimentary 3year polishing service for all your gemstones and jewellery purchased from us. This valuable service is provided at no cost and is exclusively available to ours clients.

If you wish to take advantage of this service within the recommended time frame, please visit our 'Contact Us' page to schedule an appointment with one of our accredited jewellers.

 

Conditions and Exclusions

Please be aware that any third-party servicing performed on your products purchased from us will void your manufacturer's Warranty. This includes repairs, maintenance, or any other service conducted by anyone other than us or an approved associate of ours.

 

Common Jewellery Issues That Would Not Be Considered Manufacturing Defects

Prongs and precious metals naturally wear over time and may require restoration or “building up” as part of normal wear and tear.

Bends or wear in prong(s) that may allow a stone to fall out or be lost due to regular use or incidental damage.

Loss of a stone or instances where a stone has fallen out due to chipping or breaking that results from everyday wear or other types of damages.